Effective date: November 13, 2026
We want every homeowner to be happy with how they were treated. If something went wrong, we want to hear about it.
How to raise a complaint
Call (615) 908-9400, Monday–Saturday, 7am–7pm. Tell us your name, address, the date of your inspection or repair, and what went wrong.
What happens next
- We acknowledge your complaint within 2 business days.
- We look into it, including speaking with the contractor who handled your job where relevant.
- We respond with a proposed resolution within 10 business days, or tell you if we need more time and why.
Work performed by a contractor
Repairs are carried out by independent local contractors under their own written agreements and warranties. If your complaint is about workmanship or a warranty, we'll help you reach the contractor and follow up to make sure your concern is addressed.
If you're still not satisfied
You may contact the Tennessee Division of Consumer Affairs, or the licensing authority for the contractor who performed your work.